The changing patterns in working from home will affect how debts are collected.
- Collectors will need to respect the rules and operative guidelines of the FDCPA when it comes to recognizing a debtor as a consumer debt or commercial debt.
- Confirming the RPA, Right Party Contact, will be critical. Collectors must avoid third party disclosure to members of the household.
- Demand letters sent to a residential address will need to be in compliance with FDCPA regulations and the operative guidelines of the CFPB – Consumer Financial Protection Bureau.
- The use of telephonic devices, cell phone, Zoom, Webex, WhatsApp will create new challenges for collectors.
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